Back to Added value
P6
Persona — Sales administration
Camille — Sales Admin / Back-office
Execution guardian · 4 managers · activation + billing + DSO
Chain links operated
A3A4A5A6
Owner of A4 activation
Before
Before — Pain points
- DSO requests managed via emails and Excel sheets
- Risk of unprocessed rejects → SLA exceeded, energy vacuum
- Amendments handled outside workflow → loss of traceability
- No consolidated view per client of administrative status
- Disorganized onboarding, variable depending on the rep
With the CRM
With the CRM — Gains
- Industrialized activation + DSO request workflow F22, F18, F19
- Real-time PRM tracking (status, rejection alerts within 24h)
- F13 amendments tracked end-to-end · F15 deadline alerts
- F45 client portal (H2) → 30-40% support relief
- Automatic notifications to co-managers F66 (property management, landlords)
Measurable added value
Measurable added value
> 95%
activation T0 rate
< 45 d
signed → first invoice
−40%
support load after portal